FREQUENTLY ASKED QUESTIONS
Hensley Travel specializes in creating unique and memorable travel experiences. We specialize in cruises, and tours -from family cruises, all-inclusive resorts, major theme parks (Disney and Universal), pilgrimage and more!
We cover most major locations around the world, from Asia to Europe and beyond. If you're looking for something specific, we can help you find the perfect destination for your needs by requesting a No-Obligation Free Trip Quote.
Nothing. There is NO fee for our vacation planning services as the travel vendors involved recognize our value and compensate us when booking cruises or tours through us. We respectfully ask that only those seriously considering traveling complete our quote process.
If you do not use an agent you are paying for a service you don’t use.
We are associated with Outside Agents and Cruises & Tours Unlimited/Travel Leaders Network, one of the nation’s largest travel companies, providing access to engage with hundreds of preferred suppliers from cruises, hotels, tour operators, etc. that compensate us directly to find and book clients to their properties. If there are situations where we would need to charge a fee, we will let you know in advance.
A travel agent takes all of the stress out of planning a trip and handles virtually all aspects of your travel, at absolutely NO cost to you. FREE complementary services when you book with us! The combined experience of the team and the feedback from our thousands of travelers provides an invaluable resource to the traveler planning an important trip like yours.
Yes, we work within realistic budgets, honest sharing of ideas and goals helps us immensely when making recommendations to your travel plans.
Travel insurance is recommended and available for you to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top insurance companies we carry.
Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.
Trips are an expensive investment you need to protect.
Yes, you can often transfer your booking to me. Depending on when you booked (30 Days) and the guidelines from the company you booked with. Once transferred, then I can start helping you plan an amazing trip.
You might save a little money at Costco, but No personalized customer service. Every time you call, you will get a different person, and they will not do any legwork or research for you. You are on your own.
Passport is recommended when traveling internationally. However, some destinations like Mexico may accept Birth Certificate and a government ID in lieu of passport.
*Please note that people with felony convictions are generally eligible for passports or visas, depending on their circumstances. However, some countries may not allow them to enter. As we do not give legal advice, it is your responsibility to check with your lawyer for the entry requirements to travel.